ITIL Definition: ITIL (Information Technology Infrastructure Library) is the most welcoming approach to IT service management (ITSM) worldwide. The organized and structured approach ofITILdelivers efficientIT Service Management (ITSM)to enable businesses, manage risks, initiate affordable practices, raise ...
Process: Knowledge management Knowledge managementaims to ensure the right knowledge is available at the right time and to the right people to maintain a common understanding of available IT services and improve the efficiency and quality of those services. Process: Release and deployment management A...
3、Which of the following options is a hierarchy that is used in knowledge management? 下列哪个选项是用于知识管理的一个层级? A. Wisdom - Information - Data – Knowledge 智慧 - 信息 - 数据 - 知识 B. Data - Information - Knowledge – Wisdom 数据 - 信息 - 知识 - 智慧 C. Knowledge - Wi...
A 'Function' is an organizational entity, typically characterized by a special area of knowledge or experience. ITIL 'Processes', in contrast, are clusters of activities which produce a defined outcome, like the ITIL Incident Management process.
This ITIL glossary includes definitions for key terms and acronyms of ITIL and ITSM (IT service management) in alphabetical order.[1] Related contents in this ITIL Wiki, like ITIL process definitions and role descriptions, can be reached via links.[2] ...
B. Supplier Management and Demand Management C. Demand Management and Service Level Management D. Supplier Management, Demand Management and Service Level Management Answer: A 4. Which is the BEST definition of a Configuration Item (CI)? A. An item of hardware or software registered in the asse...
ITIL version 4, released in 2019, is the most popular and current ITIL version. ITIL, which stands for Information Technology Infrastructure Library, is a body of knowledge and conventions covering many aspects of IT management, from infrastructure to applications to network administration. ITIL versi...
Application Management 应用程序管理 23 Application Portfolio 应用程序组合 24 Application Service Provider 应用程序服务提供商 25 Application Sizing 应用[url=]选型[/url][KY2] 26 Architecture 架构 27 Architecture management 架构管理 28 Architecture management practice 架构管理实践 29 Artefacts 制...
Interface with other process as required to resolve incident. Maintain up-to-date knowledge on the relevant technical platform. Incident Manager Reviews effectiveness and efficiency of the process. Creates procedures for incident management. Act as an escalation point to action any misrouted tic...
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