Web Help Desk includes the ability to automatically and manually create searchable knowledge base FAQs. Once created, WHD is designed to display any relevant FAQs when end users enter their service requests to encourage troubleshooting their own issues. This self-service database can help cut down...
Web Help Desk includes the ability to automatically and manually create searchable knowledge base FAQs. Once created, WHD is designed to display any relevant FAQs when end users enter their service requests to encourage troubleshooting their own issues. This self-service database can help cut down...
Its built-in knowledge base helps technicians document and publish solutions for repeat incidents. The predefined help desk dashboards give a snapshot of the team's performance in real time. Metrics such as ticket volume, technician productivity, ticket churn, and resolution time help in measuring...
5 Why are public frameworks, such as ITIL, attractive when compared to proprietary knowledge? 与专有知识相比,为什么公共框架较有吸引力,如ITIL? A. Proprietary knowledge may be difficult to adopt, replicate or transfer since it is often undocumented专有知识可能很难采用,复制或转移,因为它往往是无证 ...
翰纬IT管理研究咨询中心 助您实现卓越的IT运营。翰纬IT管理研究咨询中心ITIL v3术语中英文对照表翰纬IT管理研究咨询中心地 址:上海市张江高科毕升路289弄8号101电 话:021 3393 285528562849传 真:021
Application单独出现，应该翻译为“SS应用程序”。如果与其它词语一起组合，则翻译为“应用”SDSDSDSDSSAssemblyCI=AConfigurationItemST(CI)thatismadeupofanumberofotherCIs.ComponentCI=AConfigurationItemthatispartofanAssembly.19202122232425262728293031323334353637383940414243 AssessmentAssetAssetManagementAssetRegisterAttribute...
An Expert certification is the proof of tremendous expertise, knowledge and skill base. Level 5: ITIL® Master This level comprises comprehensive knowledge of the methods and advanced practices of ITIL®. The final stage of the certification which comprises extensive knowledge of the techniques and...
CMDB: Configuration Management Database配置管理数据库 ITIL 是: 基于流程 公正的,通用的建议 与采用何种技术无关 开放的架构 可升级、可扩展 经常更新 和标准一致(BS15000) 流程 Process ITIL ITIL 推荐: 工具可以很好地支持流程 对事件管理和变更管理有通用的支撑工具 工具可以使得工作流和升级自动化 可以更好地...
CFEngine has no asset database except for its own list of promises. The only relationships is cares about are those which are explicitly coded as promises. In the future, CFEngine 3 is likely to extend the notion of promises to allow more general records of the CMDB kind, but only to the...
This will build up the organization’s knowledge base.Following successful implementation of changes to resolve errors, the error record can be closed, together with any associated incident or problem records. A post-implementation review (PIR) can then confirm the effectiveness of the solution....