试卷科目:考试 ITIL认证考试(习题卷3) 第1部分:单项选择题,共260题,每题只有一个正确答案,多选或少选均不得分。 1.[单选题]通过 IT 服务、CI 或监控工具创建的通知,通常可以识别哪些内容? A)事件 B)问题 C)事件 D)请求 答案:C 解析:略 2.[单选题]下面哪项服务管理维度涉及治理、管理和沟通? A)组织...
One of the most essential parts of ITIL is the configuration management database (CMDB), which provides the central authority for all components—including services, software, IT components, documents, users and hardware—that must be managed to deliver an IT service. The CMDB tracks the location...
which provides the central authority for all components—including services, software, IT components, documents, users and hardware—that must be managed to deliver an IT service. The CMDB tracks the location of any changes to all of these assets and processes, along with their attributes and...
Yet, with intricate infrastructure components and multifaceted applications, this often remains a lofty ambition. ITIL's incident management champions a proactive stance, curbing redundant ticket influx and staving off major incident episodes. With automation at the helm, ticket categorization and ...
Services, Components and Business Processes Answer: A QUESTION 4 Contracts are used to define: A. The provision of IT services or business services by a Service Provider B. The provision of goods and services by Suppliers C. Service Levels that have been agreed between the Service Provider and...
Today, we’ll examine what ITIL and ITSM are, the differences between them, and the benefits that they can offer organizations. What is ITIL? ITILis a comprehensive framework for managing IT services effectively. At its core, ITIL provides a structured approach to managing the entire lifecycle ...
Individual users are responsible for any charges that their use may incur. The information in this course is written using a blend of British and American English. Although every effort has been made regarding the usage of correct spelling, punctuation, vocabulary, and grammar with regard to the...
Intermediate.Each module of this certification went into different components of ITSM but required more detailed knowledge than Foundation-level exams. This track was split into service lifecycle and service capability modules. Expert.At this stage, admins needed to understand the entire ITIL scheme an...
基因代码 知识点名称 记忆等级 知识点内容 CHM009 BENEFITS D3 - Alignment, IT/business - Visibility of Changes. - Improved risk assessment - Reduce adverse impact - better assessment of cost - Fewer break out - Improve Problem Management and Ava ilability Management - User productivity Improve - ...
It focuses on developing a mindset to adopt ITIL practices and adapting them to your specific needs . Topic 6 Service management concepts: Basic concepts of service management are discussed in this topic. It also defines a service, components of service and the value of the service to ...