The tool also supports other features such as vendor management, problem management, incident management, change, and release management. It allows users to automate all routine tasks, examine the root cause, and discover the best solutions for each query. Another competitive edge of this tool is ...
Plan, execute, and deliver projects on time with an easy to use, integrated project management tool. More on Project Management→ Integrated Projects With an integrated ITSM and project management, gain visibility into all your key IT initiatives. Extend your PPM by giving your ServiceDesk team ...
For managed service clients who require frequent updates our Inventory Collector technology can schedule automatic extracts from tool databases without manual intervention. Each client has a dedicated database so their data is secure. Key Benefits ...
Because the pipeline is used to control the delivery process, it is also the ultimate auditing and compliance tool. Your release management tool, which controls the deployment pipeline, should be able to tell you information like: Which version of each of your apps is currently deployed into eac...
CMDB: configuration and management of IT resources python cmdb itil ipam dcim flask-restful antd-vue Updated Feb 13, 2025 Python Combodo / iTop Star 881 Code Issues Pull requests A simple, web based IT Service Management tool ticket helpdesk cmdb itsm itil hacktoberfest impact-analysis...
ITIL服务管理和质量改进
nottheotherwayroundCommontoolforIncident, ProblemChangeManagementAutomatedworkflowsescalationLinkstoconfigurationdataLinkstosystems/networkmanagementtoolsEffectivesupportformetricsToolscangreatlyassistwithefficiency*ResultsofServiceManagementManagingITserviceisreallyaboutsupportingtheenablingtechnologytoensure:Customersunderstandandacc...
The solution is to change a piece of software, so you would need to open a change ticket. Once the change is completed, the problem and all the incidents assigned to that problem can be closed. Without problem management ITIL solutions like SolarWinds Service Desk, the process can quickly ...
Change the way you use your Service Desk We support you, you support your customers. All-in-one Everything you need in one ITSM software. Cockpit IT Service Manager integrates all of the essential IT tools into one product. Its rich set of features includes a user-friendly Service Desk, ...
Looking for an ITIL-aligned tool for your organization? Start free trial ITIL key concepts The ITIL framework offers a structured approach to IT service management through its five-stage service lifecycle. These comprehensive stages encompass a collection of processes and functions that align seamlessly...