ITIL Definition: ITIL (Information Technology Infrastructure Library) is the most welcoming approach to IT service management (ITSM) worldwide. The organized and structured approach ofITILdelivers efficientIT Service Management (ITSM)to enable businesses, manage risks, initiate affordable practices, raise ...
Definition of Value What is an Organisation? How is Value Created Between Organisations? Service Relationships Providers and Consumers Co-Create Value Stakeholder and Service Consumer Roles Stakeholders Service Provider Organisations Service Consumer Organisations Other Stakeholders How is Value Created? Servic...
1. What is a definition of a service improvement plan (SIP)? A)A formal plan to implement improvements to a customer's business processes B)An input from availability management to service level management, detailing the service design plan ...
Definition Stages Objective Incident Managers Tools Get started Aug 13, 202412 MIN READ Ever found yourself grappling with glitchy software? Chances are, you've been a part of the ITIL incident management process, a cornerstone of IT service management (ITSM). ...
intangible nature of output demand tightly coupled with customer's assets high level of contact with customers perishable nature of output Outcome-based definition of service customer outcome more important thanrequirements "customers seek outcomes, but do not wish to have accountability or ownership of...
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Definition: Recovery point objective The point to which the information that is used by an activity must be restored in order to enable the activity to operate effectively upon resumption. RPO defines the period of time of acceptable data loss. If the RPO is 30 minutes, there should be at ...
Definition: Configuration item Any component that needs to be managed in order to deliver an IT service. 定义:配置项 为提供IT服务而需要管理的任何组件。 汉远网智的注释:补充一下对CI的理解,“配置项(CI,Configuration item)”泛指构成信息系统的,并且具有管理价值的各类软件和硬件组件。例如、业务系统、功...
Process: Change management A formal change management process is required to ensure only standardized methods are used to handle, implement and document all IT-related changes. Standardization helps the organization maintain control over changes and reducesbusiness risk. ...
Definition of done 完工定义 234 Definition of ready 就绪定义 235 Definitive Media Library 最终媒介库 236 Deliver and support 交付和支持 237 Deliverable 交付物 238 Delivery channel 交付渠道 239 Demand 需求 240 Demand Management 需求管理 241 De** Cycle 戴明环 242 Dependency 依赖性 243...