可用性管理(Availability management) 业务分析(Business analysis) 容量与性能管理(Capacity and performance management) 变更控制(Change control) 事件管理(Incident management) IT资产管理(IT asset management) 监控与事态管理(Monitoring and event management) 问题管理(Problem management) 发布管理(Release management)...
以不高于竞争对手的成本提供优质的服务 后勤(文秘/培训)业务部门控制 以不高于竞争对手的成本提供足够的服务 后勤(文秘/培训)3 运维部门 开发部门 业务部门 上世纪90年代 运维部门开发部门上世纪80年代 ©2003IBMCorporation IBMGlobalServices 面向服务的IT组织 TheEnablerBusinessModel ...
47BusinessContinuityPlan业务连续性计划 48BusinessCustomer业务客户 49BusinessImpactAnalysis业务影响分析 50BusinessObjective业务目标 51BusinessOperations业务运营 52BusinessPerspective业务管理应该翻译成“业务视角”,但意译 为“业务管理”。 53BusinessProcess业务流程 54BusinessRelationship Management 业务关系管理 55Business...
于2001年发布的ITIL v2版本中,ITIL主要包括六个模块,即服务管理(Service Management)、业务管理(The Business Perspective)、ICT(信息与通信技术)基础设施管理(ICT Infrastructure Management)、应用管理(Application Management)、IT服务管理实施规划(Planning to Implement Service Management)和安全管理(Security Management)...
Advanced communications skills, proven customer relationship management. Very strong written and verbal English communication skills. The ability to understand technical concepts relating to end-to-end management of applications and their operating environments. Maturity, confidence, and as...
ITIL is a public framework that describes Best Practice in IT service management. It provides a framework for the governance of IT, the ‘service wrap’, and focuses on the continual measurement and improvement of the quality of IT service delivered, from both a business and a customer perspect...
预算编制Bug BUG (也可形象地译为“臭虫”)Build 构建Building environment 构建环境Business 业务,商业Business capacity management 业务能力管理Business Continuity Management (BCM) 业务持续性管理(BCM)Business function 业务功能,业务职能部门Business Impact Analysis (BIA) 业务影响分析(BIA)Business process 业务流程...
The service provider’s representatives can be members of the service provider team or employees of a supplier; either way, they act as business relationship agents and follow the agreed approach to business relationship management. “The role of the BRM Agent could fall to anyone in the organiza...
IT服务交付流程主要面向付费的机构和个人客户(customer),负责为客户提供高质量、低成本的IT服务。它的任务是根据组织的业务需求,对服务能力、持续性、可用性等服务级别目标进行规划和设计,同时还必须考虑到实现这些服务目标所需要耗费的成本。也就是说,在提供流程设计时,必须在服务级别目标和服务成本之间进行合理地权衡。
cloud computing, infrastructure as a service (IaaS), machine learning, and blockchain have opened fresh opportunities for value creation, and led to IT becoming an important business driver and source of competitive advantage. In turn, this positions IT service management as a key strategic ...