2.ITILSVS包括组件指导原则(Guiding principles):能够在所有情况下指导组织的建议,无论其目标、战略、工作类型或管理结构如何变化。治理(Governance):指导和控制组织的方式。服务价值链(Se ITIL中的服务台有几种组织架构 运维 迭代 ci Server 转载 数码精灵abc...
ITIL is based on a set of principles focused on value accumulation and constant improvement, which can take a variety of forms. ITIL best practices cover the following areas of ITSM, including: Incident management Change management Problem management Service-level management Continuity management ...
ITIL is based on a set of principles focused on value accumulation and constant improvement, which can take a variety of forms. ITIL best practices cover the following areas of ITSM, including: Incident management Change management Problem management Service-level management Continuity management ...
This ITIL training plan aims to provide a detailed roadmap for the training of IT staff in ITIL practices. II. Training Objectives The primary objectives of the ITIL training program are: 1. To provide IT staff with a thorough understanding of ITIL best practices and principles. 2. To equip...
服务价值链(ServiceValueChain)是核心,等下我们需要再深入讲解,这个核心需要依靠实践(Practices)和治理(Governance),简单来说,分别解决“怎么做”和“做了没”的问题。为了确保实践能优化持续,所以需要采用持续改进(Continual improvement),为了治理有方,则需要提出明确的指导原则(Guidingprinciples)。不过这一切,都是一座...
1、第第 6 6 章章 持续服务改进持续服务改进 (Module 6 Continual Service Improvement ) 持续服务改进 ( Continual Service Improvement ) 持续服务改进原理( Continual Service Improvement Principles) 持续服务改进流程( Continual Service Improvement Processes) 七步改进流程(The seven-step improvement process) 持续...
(ST) 如何將規格建立在實 體環境中的細節 Source: OGC MOF • Microsoft Operation Framework • Microsoft 提出的產業 Best Practices, 涵蓋資料中心在管理上的原則, 程序及經過驗證的實作 − 建構在 ITIL – IT Infrastructure Library − 客戶與合作夥伴的經驗 • 一個提供專業化 IT 服務的方法論, 且...
试卷科目:考试 ITIL认证考试(习题卷1) 说明:答案和解析在试卷最后 第1部分:单项选择题,共260题,每题只有一个正确答案,多选或少选均不得分。 1.[单选题]下面哪项实践可通过降低服务中断的负面影响来改进客户和用户的满意度? A)服务请求管理 B)服务级别管理 C)事件(Incident)管理 D)变更实施 2.[单选题]Why...
C)Guidingprinciples D)Practices 答案:B 解析: 26.[单选题]下面哪项关于服务价值流的表述是正确的? A)它使用规定性的输入和输出 B)它是价值链活动 C)它集成特定场景的实践 D)它用于提供治理 答案:C 解析: 27.[单选题]下面哪项应记录为并作为问题来管理? A)用户请求交付笔记本电脑 B)监视工具检测到服务状...
持续服务改进（ContinualServiceImprovement）➢持续服务改进原理（ContinualServiceImprovementPrinciples）➢持续服务改进流程（ContinualServiceImprovementProcesses）✓七步改进流程（Theseven-stepimprovementprocess）➢持续服务改进方法和技术（ContinualServiceImprovementmethodsandtechniques）➢持续服务改进的组织（Organizingfor...