Service integration and management 服务集成和管理 766 Service interaction 服务交互 767 Service Knowledge Management System 服务知识管理系统 768 Service level 服务级别 769 Service level agreement 服务级别协议 770 Service level management 服务级别管理 771 Service level management practice 服务级别管理...
processing a service request from a user resolving an incident analysing and addressing feedback updating products due to technology lifecycle management events, such as end of life/support. IT4IT definition: Value stream A description of the key activities for a discrete area within the IT Value...
So the definition of service keeps pretty much the same. There are some variances. The service is a means of enabling value co-creation, it's very important the word co-creation, by doing that well, by facilitating outcomes that customers want to achieve, and of course, we already know ...
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下圖是 BMC Service Request Management solution solution: BMC Software Professional Services Page 3/44 Copyright © 2007, BMC Software, Inc. [Date], Version 1.0 Process Definition Checklist 4 SRM 角色說明 4.1 用戶 用戶使用請求入口(Request Entry) )控制台瀏覽目錄,找到自己需要的服務,然後提交這個服務...
25. Service Request Fulfillment Service request fulfillment focuses on managing service requests. The process involves receiving, logging, prioritizing, and resolving service requests. Activities involved in the service request fulfillment process are, ...
4.[单选题]下面哪项实践可确保提供有关配置项以及各个配置项之间关系的准确和可靠的信息？A)服务配置管理 B)服务台 C)IT D)监视和事态管理 答案:A 解析:5.[单选题]Which ITIL concept describes governance?A)The service value system B)The service value chain C)The seven guiding principles D)The four...
A、Byusingabinationofpractices B、Byusingasinglefunctionalteam C、Bydeterminingservicedemand D、Byimplementingprocessautomation 答案:A 4.Whichhelpstostreamlinethefulfilmentofservicerequests? A、Understandingwhichservicerequestscanbeacplishedwithlimitedapprovals B、Creatingnewworkflowsforeveryservicerequest C、...
Definition: Availability The ability of an IT service or other configuration item to perform its agreed function when required. Theoretically, availability is simple to measure and understand; it depends on how frequently the service fails and how quickly it recovers after a failure. These characteris...
编号123456789101112 英文术语名AcceptanceAccessManagementAccountManagerAccountingAccreditedActiveMonitoringActivityAgreedServiceTimeAgreementAlertAnalyticalModelingApplication 13ApplicationManagement14ApplicationPortfolio15ApplicationServiceProvider16ApplicationSizing17Architecture18Assembly 19Assessment20Asset21AssetManagement22AssetRegister...