Master IT service management with our ITIL® 4 Foundation Certification the United Kingdom. Join now and take your career to the next level and improve your skills.
Enhance your career with Koenig Solutions' Axelos ITIL 4 Certification and ITIL 4 Foundation courses. Gain expert IT service management skills today!
Pre Release Copyright © 2018 │ 1 Sample Material - Not for Resale ® Instructor Guide | ITIL Foundation Course Overview This 2-day course provides learners an extensive introduction to the core concepts of ITIL 4. With the help of ITIL 4 concepts and terminology, group discussions, ...
这是一个两天的课程,本课程为全新的IT服务管理基础认证服务(Foundation Certificate In IT Service Management). 本课程引入ITIL® 4,协助学员理解IT服务管理的服务价值体系(IT Service Management through a Service Value System (SVS)). ITIL® v3和ITIL ®4的关键区别是什么呢?简而言之,ITIL v3描述服务管理...
4 The ITIL service value system Overview of the service value system Module A: Opportunity, demand, and value Module B: ITIL guiding principles Module C: Governance Module D: Service value chain Module E: Continual improvement Summary 5 The service value chain Module A: Introduction...
Day 1 1. Course Introduction • Overview, objectives, agenda, introductions • About the exam • Introduction to ITIL 4 2. Service Management • Value and co-creation • Stakeholders in service management • Products and services • Service relationships • Value: outcomes, costs and...
® Foundation, ITIL® Release, Control & Validation, ITIL®Operational Support & Analysis, Planning, Protection and Optimisation, ITIL® Service Operation, ITIL® Service Design, ITI®L Service Strategy, ITIL® Service Transition, ITIL® Managing Across the lifecycle and ITIL® Overview...
Module 4: The Four Dimensions of Service Management Organizations and People Information and Technology Partners and Suppliers Value Streams and Processes External Factors and Pestle Model Module 5: Service Value System Overview of Service Value System Overview of the Service Value Chain Module 6: Conti...
ITIL Foundation Course Chennai Overview Information Technology Infrastructure Library (ITIL) is a set of best practices that aim to create and enhance the ITSM process. The ITIL Foundation Course is the key to get involved in building a reliable, highly flexible and adaptive IT environment to serve...
4 Foundation Course Module 1 Introduction Course Overview Course Learning Objectives Introduction of ITIL 4 Structure and Benefits of ITIL 4 ITIL 4 Certification Scheme ITIL? 4 Foundation Course Module 2 Service Management: Key Concepts Module Learning Objectives At the end of this module, you will ...