Reports are one of the most important features of your trouble ticket software system. Use reports to check on help desk loan, technician resolution status and to check on SLA violations. You can also use trend analysis reports to look into service failures and other outages. User Survey Fin...
Ticket tracking is made easy with ManageEngine’s Service Desk Plus ITIL-based features. This tool puts control back into the hands of IT departments throughautomated workflows that streamline planning, approval, and implementation processes. The software also makes it easy to stay ahead of problems,...
Ticket tracking is made easy with ManageEngine’s Service Desk Plus ITIL-based features. This tool puts control back into the hands of IT departments throughautomated workflows that streamline planning, approval, and implementation processes. The software also makes it easy to stay ahead of problems,...
I am running an excel ticket tracker for 6 Battalion help desks in my Brigade. I am trying to allow each BN to fill their unit's worksheet and have that information populate into a Brigade Master worksheet that can be used to look up any and all tickets that have been submitted from ac...
33% reduction in level-one ticket costs as a result of reduced help desk calls Release Management Combine multiple change requests into a single release and manage all related activity in support of a successful release. Track and manage change and deployment activities ...
Assist end-users to resolve hardware and software issues reported through XJTLU Service Request System; Provide first line IT support for staff, such as set up, configure and troubleshoot network, computers, printers, and other peripherals...
For instance, SysAid offers ticket automation; it can automatically prioritize your IT tickets and send them to the right personnel that'll take care of the problem. It prioritizes tickets according to your pre-programmed instructions and what the AI system learns from studying your usage. You ...
employee requests the installation of a new software package necessary for a project. The trouble ticket contains the software name, version, and license information. The IT team verifies the request, ensures compatibility with the company’s systems, and installs the software on the employee’s ...
Change Management deals with the systematic planning, implementation and monitoring of changes to the IT infrastructure and IT services. Its purpose is to ensure that changes to a company's IT infrastructure are properly planned, tested and implemented. It is also intended to optimize IT services ...
CGI Inc., the software company that built and maintains the US visa appointment systems, has features to curb such practice. When the CGI Federal system senses that an account is often used to look up availability or hold appointments more often than necessary, it flags the account as suspicio...