一方面,IT运维服务支撑系统要支持IT运维服务提供者对IT运维服务管理对象进行管理,以实现IT运维服务的能力;另一方面,要支持IT运维服务提供者按照商定的服务级别协议方便地向IT运维服务使用者提供IT运维服务;同时,要支持IT运维服务管理者对整个IT运维服务的考核、监督和评估。 IT运维服务是IT运维服务提供者向IT运维服务使用...
an unified service management solution? The success of a business depends on the quality of services delivered to its employees and customers. To deliver services efficiently, organizations turn to service management. However, delivering best-practice service management has every bit to do with leveragi...
IT service management (ITSM) is the process of designing, delivering, managing, and improving the IT services an organization provides to itsend users.ITSMis focused on aligning IT processes and services with business objectives to help an organization grow. ...
Building your process management optimisation operating model Explore our range of services & solutions Our Services View our services for making IT more efficient, agile and business centric. Our Solutions View our solutions which improve IT service delivery, customer experience, efficiency and security...
IT service management (ITSM) is the practice of planning, implementing, managing and optimizing information technology services to meet the needs of end users and help organizations achieve their business goals.
Building your process management optimisation operating model Explore our range of services & solutions Our Services View our services for making IT more efficient, agile and business centric. Our Solutions View our solutions which improve IT service delivery, customer experience, efficiency and security...
IT Services Designed For Your Industry. For more than 25 years we’ve been providing best-in-class support for leaders across a wide portfolio of industries. Every solution and set of managed services we’ve created has been specially tailored to meet the individual needs of the business, and...
Service management Everything you need to resolve incidents and provide services across the business, including incidents, services, knowledge, change, and service level management. Built with sophisticated automation and AI engines to keep everyone working. ...
Do more with IT Service ManagementCombine ITSM with other products and apps to solve the problems your business faces. Unite on a single platform to deliver resilient digital services, extraordinary experiences, and increased productivity.Discover Solution ...
QSAN storage solution integrates IT service management, helping businesses establish stable and efficient IT infrastructure. Widely used in data centers, file servers, and cloud computing.