IT运维服务支撑系统是支撑IT运维管理组织中各运维角色按照规定的IT运维流程开展IT运维活动的信息化系统。一方面,IT运维服务支撑系统要支持IT运维服务提供者对IT运维服务管理对象进行管理,以实现IT运维服务的能力;另一方面,要支持IT运维服务提供者按照商定的服务级别协议方便地向IT运维服务使用者提供IT运维服务;同时,要支持I...
an unified service management solution? The success of a business depends on the quality of services delivered to its employees and customers. To deliver services efficiently, organizations turn to service management. However, delivering best-practice service management has every bit to do with leveragi...
OpenText™ IT Service Management (ITSM) products empower ITSM teams to deliver modern, customer-style experiences today’s employees expect. IT teams can leverage codeless configurations, built-in analytics and AI, and ITIL-certified processes to easily deliver efficient IT, happy customers, and be...
CTMS offers IT Service Management and Enterprise Service Management solutions that enhance business agility and efficiency. Experience agile IT with our help.
CTMS offers IT Service Management and Enterprise Service Management solutions that enhance business agility and efficiency. Experience agile IT with our help.
With a competent IT service management goal in mind, it's important to invest in aservice desk solutionthat caters to your business needs. It goes without saying, with more than 150 service desk tools to choose from, selecting the right one is easier said than done. Here are a few things...
Do more with IT Service ManagementCombine ITSM with other products and apps to solve the problems your business faces. Unite on a single platform to deliver resilient digital services, extraordinary experiences, and increased productivity.Discover Solution ...
IT service management (ITSM) is the practice of planning, implementing, managing and optimizing information technology services to meet the needs of end users and help organizations achieve their business goals.
Jira Service Desk, by Atlassian, is both a cloud-based and on-premises IT service management solution. It’s best known for its efficient self-service feature—customers are able to self-resolve tickets and queries by accessing its knowledge base, making it customer-friendly. ...
What is IT service management (ITSM)? IT service management (ITSM) is a general term that describes a strategic approach to design, deliver, manage and improve the way businesses useIT. ITSM includes all the discrete activities and processes that support a service throughout its lifecycle, from...