主页topicsit service management什么是 IT 服务管理 (ITSM)? ITSM 就是 IT 服务管理方法,组织可使用此方法来确保按照用户和企业的需求执行 IT 服务 订阅IBM 时事通讯ITSM 成功案例 什么是 ITSM? IT 服务管理 (ITSM) 包含一组策略和实践,这些策略和实践可用于为最终用户实施、交付和管理 IT 服务,以满足最终用户...
ITSM(ITServiceManagement,IT服务管理),它是一套帮助企业对IT系统的规划、研发、实施和运营进行有效管理的高质量方法。它结合了高质量服务不可缺少的流程、人员和技术三大要素---标准流程负责监控IT服务的运行状况,人员素质关系到服务质量的高低,技术则保证服务的质量和效率。这三大关键性要素的整合使ITSM成为企业IT管理...
IT service management (ITSM) is the process of designing, delivering, managing, and improving the IT services an organization provides to itsend users.ITSMis focused on aligning IT processes and services with business objectives to help an organization grow. ...
IT服务管理(IT service management 简写ITSM)是IT团队向其最终用户提供:设计、交付、管理和改善等所有IT服务的过程。ITSM致力于使IT流程和服务与业务目标保持一致,从而帮助组织更好地发展。 ITSM的核心概念是认为IT应该作为服务交付。ITSM最常见的场景是请求新硬件,例如:笔记本电脑。假设您要申请一台笔记本电脑,您需要在...
IT服务管理(IT Service Management,ITSM) [编辑] IT服务管理的概念 基于不同的出发点和侧重点,人们提出了各种各样的有关IT服务管理的定义: 1、国际IT领域的权威研究机构加特纳(Gartner)认为,ITSM是一套通过服务级别协议(SLA)来保证IT服务质量的协同流程,它融合了系统管理、网络管理、系统开发管理等管理活动和变更管理...
IT service management (ITSM) is the practice of planning, implementing, managing and optimizing information technology services to meet the needs of end users and help organizations achieve their business goals.
Do more with IT Service ManagementCombine ITSM with other products and apps to solve the problems your business faces. Unite on a single platform to deliver resilient digital services, extraordinary experiences, and increased productivity.Discover Solution ...
IT service management (ITSM) is the practice of planning, implementing, managing and optimizing information technology services to meet the needs of end users and help organizations achieve their business goals.
IT service management (ITSM) is a general term that describes a strategic approach to design, deliver, manage and improve the way businesses useIT. ITSM includes all the discrete activities and processes that support a service throughout its lifecycle, from service and change management, to problem...
IT service management (ITSM) is the practice of planning, implementing, managing and optimizing information technology services to meet the needs of end users and help organizations achieve their business goals.