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Learn about service management, incident resolution, and more. Intermediate 1 day Online or In-class Starts from $895 PeopleCert® ITIL® 4 Specialist: Create, Deliver, and Support Training This ITIL® 4 course focuses on the integration of different value streams and activities to ...
ITIL4 Practices used as plug-ins in the SVC The ITIL SVS includes 14 general management practices, 17 service management practices, and 3 technical management practices. All these practices are subject to the four dimensions of service management. For example , information security managemetn is t...
ITIL Levels The ITIL 4 certification scheme can be adapted to the learning requirements of the individual and the organization. It uses a modular, tiered approach to allow you to develop a comprehensive view of service management or to focus on specific areas of knowledge. ...
ITIL(IT Infrastructure Library) 聚焦于 IT 服务管理(IT Service Management),包括事件、问题、变更、配置和服务水平管理等。 NIST 系列标准 偏重网络安全与风险管理的技术框架,如 NIST CSF、NIST 800-53 等。 在实际应用中,企业往往会结合自身需求和现有标准,灵活选取或整合多个框架,例如使用 COBIT 做顶层治理,ISO...
1. What is ITSM and ITIL? IT Service Management is a strategic approach to IT management that focuses on customer value. ITSM clearly outlines each individual's and department's roles and responsibilities in terms of IT services. It enables better production, reduced costs, and offers higher ...
IT 服务持续性管理( IT Service Continuity Management )就是负责预防灾难、增强 IT 基础架构的恢复能力( Resilience )和容错能力( Fault Tolerance )的流程,它需要确保组织在发生灾难后有足够的技术、财务和管理资源来确保 IT 服务的持续性运作。 灾难( Dizaster )指严重影响系统运行甚至导致系统停止运行的外来事故,...
ITSM起源于ITIL(IT Infrastructure Library,IT基础架构标准库),ITIL是CCTA(英国国家电脑局)于1980年开发的一套IT服务管理标准库。它把英国在IT管理方面的方法归纳起来,变成规范,为企业的IT部门提供一套从规划、研发、实施到运维的标准方法。80年代中期,英国政府发现IT服务质量普遍不理想,甚至提供给其的IT服务质量也很...
Information Technology Infrastructure Library (ITIL)Information Technology ServiceIT Service Management ModelIt is difficult to predict the information technique influences to the organization's development orientation in future. With IT service becoming a new rising point for profit and market hotspot, IT ...
Summary The internationally recognized ITIL service support and service delivery frameworks are important for helping to establish effective IT governance processes. This chapter reviews the more important components of ITIL, including IT financial management, capacity, configuration, and service delivery manag...