or IT in general. I’m going to cover the basics of IT service desk software. I will walk you through concepts that are common in the industry, regardless of which system you work with. While I will mention some help desk software vendors,...
While there is some overlap between helpdesk management tools and service desk software tools, there are key differences worth noting. In the simplest of terms, a helpdesk enables agents to address customer support queries in both a reactive and collaborative way. Service desks, on the other hand...
McGill IT Services myLab 用户指南：Placards 模块说明书 myLab User Guide: Array Placards Module (LIC – Lab Information Cards)Last Updated: February 9, 2023
Go above and beyond service desk basics with easy to configure integrations, and the ability to adopt processes as your organization grows. FootPrints IT Service Management Software gives you the ability to provide solutions for project management, bug tracking, HR, facilities, and more, in one ap...
This course provides Level 1 IT administrators with an overview of the most common end-user support requests related to Office 365. Get a quick recap of Office basics, including the features of Word, Excel, PowerPoint, Outlook, OneDrive, SharePoint, OneNote, Access, Publisher, Sway, and Power...
The basics you need to know about ITSM with Atlassian – across IT delivery, operations, and support, plus best practices and tips. Get the guide Up next What is service request management? A guide Service Request Management enables IT teams to quickly and easily fulfill customer requests. ...
The basics you need to know about ITSM with Atlassian – across IT delivery, operations, and support, plus best practices and tips. Get the guide Up next What is service request management? A guide Service Request Management enables IT teams to quickly and easily fulfill customer requests. Chec...
The best ITSM tools can automate aspects of the ITSM process, so that an IT service desk can meet customer needs as quickly as possible, using fewer IT resources. How can Red Hat help? When making decisions to construct your ITSM framework, Red Hat offers suites of tools that help you ...
Basics on what Servers are Do I need to be an expert? No, this course is designed for people who are excited about technology and may be either working in technology or looking at getting into IT. It’ll provide a list of key skills for anyone aspiring to work in technology, and impro...
We have been looking to replace our current remote control / remote desktop support tool (Comodo One/ Xcitium) for a while now, and have looked at Team...