Best Practices to Optimize Your Global Commercial IT Organization Strategy in Life ScienceStephen Davies
Chapter 2: Software Asset Management Best Practices Effective software asset management has become a critical business function. Learn the best practices for developing a SAM strategy and managing assets to enhance ROI. Chapter 3: IT Asset Disposition Learn how to plan, sanitize, track, and dispose...
hardware, and systems that meet the company's needs. This includes ensuring a company's internal collaboration systems remain online and scalable. Some teams use a process known as the Information Technology Infrastructure Library (orITIL service strategy), which is an approach to ITSM that focuses...
It’s important for organizations operating data centers as part of a hybrid cloud strategy to keep an eye on the power distribution units (PDUs) that deliver power to hardware devices. To avoid creating a single point of failure, it’s a best practice to not overly depend on a single PDU...
You also need to plan your audit execution strategy and set the scope of your audit. People aspect Define appropriate audit roles. List the department names and their level of involvement in the audit. Choose skilled people from the legal and technical departments to play the auditor's role....
Change closure- When appropriate, the change manager reviews and closes the change when appropriate. Their report should communicate whether the change was successful, timely, accurately estimated, within budget, etc. Retain accessible knowledge base articles and tickets so teams can learn from previous...
4. Create a tailored escalation management strategy for social customer care Social customer careis in a league of its own. On social media, customers sing your praises or air out their grievances in public, impacting your brand’s reputation along the way. ...
Customer success is all about empowering customers and users to succeed when using your products. Explore how to construct a customer success strategy with clearly-defined personas, customer journeys, and success metrics.
Here are a few best practices that IT teams must follow for the practical service strategy stage: 1. Develop a strategic roadmap outlining IT service improvements that support business growth and review IT strategies regularly. 2. Categorize services into critical, essential, and non-critical sectio...
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