The article presents a study which looks into some common information technology (IT) management practices. It mentions the widespread acceptance of the use of project management offices, which depicts their ability to deliver returns to organizations. Other common practices are the regular meeting of...
Taking IT management a step further isIT Service Management(ITSM). ITSM is howIT teamsmanage the end-to-end delivery of IT services – including selecting and managing ITSM software features and hardware. It includes an established set of processes to manage the design, plan, and delivery of t...
Learn the seven IT asset management best practices that cover most aspects of an ITAM process, right from detecting assets and integrating ITAM with other enterprise ITSM practices to improving ITAM on a continual basis.
In this article, we will look at some best practices for IT asset management. When applied correctly, these techniques can go a long way toward properly accounting for all acquired IT assets, ensuring that their usage delivers value at an optimal cost throughout their life in the organization ...
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In this perspective, this study aims to identify which management practices projects described in the literature, can be considered as best practices in managing IT projects in the Brazilian context. The literature review enabled the identification of management practices for IT projects and the survey...
Gain in-depth technical knowledge from our ITSM best practices white papers and IT service management (ITSM) guides from our product experts. Read the white papers online or download ITSM books in PDF format.
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IT Project Management: Infamous Failures, Classic Mistakes, and Best Practices. MIS Quarterly Executive, 6(2), 67-78.Nelson, R.: IT Project Management: Infamous Failures, Classic Mistakes, and Best Practices. MISQ Executive 6(2), 67-78 (2007)...
and change management. By associating assets with tickets in all of these practices, IT service desks gain complete visibility into their IT operations. Organizations can also benefit from integrating ServiceDesk Plus’ ITAM with other IT solutions, such as Endpoint Central and Mobile Device Manager ...