In addition, SmartCloud Control Desk supports both a profit center business model for internal IT organizations, and an external Service Provider model. It allows organizations to manage customers and customer agreements and bills for managed assets, usage, and work activities while improving utilization...
hardware, and systems that meet the company's needs. This includes ensuring a company's internal collaboration systems remain online and scalable. Some teams use a process known as the Information Technology Infrastructure Library (orITIL service strategy), which is an approach to ITSM that focuses...
SDSONEInformation Technology Featured Service Categories Managed IT Services Has that technology ever let you down? If you are like other businesses, you have your fair share of horror stories. Whether you have tales of downtime brought on by computer or network problems, or simply don’t like...
Time and experience has helped us develop best practices and workflow procedures around a proactive philosophy designed to keep your focus on your business, not your technology. Our team of experts can become your outsourced IT department; responding to issues quickly, often before you even know ...
A service level agreement (SLA) indicates the type of services your managed IT services provider offers you and what you can expect from their service to you. This agreement is something you always need to read carefully, as many of us fail to do. When you receive your SLA for managed ...
Helpdesk Service for Business Managed IT Services Networking and Infrastructure Data Security Technology Procurement Microsoft 365 Communications Your Internet Connection - Data Connectivity We offer an extensive range of connectivity solutions using our selection of trusted providers. As a result, we are ab...
As a experienced managed service provider, Blue Saffron partners with medium-sized companies in Recruitment and Professional Services to help them gain the full business benefit from IT. What sets us apart is that our IT professionals are focused on your business outcomes. We recommend how technolog...
The following are five best practices that will help IT organizations to improve their IT asset management processes and derive full value from their investment. Adopt a lifecycle approach End-to-end management of the IT asset’s interaction with the service environment brings the benefits of visi...
“Strong relationships are as important as technical ability in our business. We made the decision years ago to only work with organizations in a managed service agreement. This ensures our team stays focused on clients who have made a commitment to us. Our clients know they will be taken car...
to have hiccups especially when customers start using the services. IT teams therefore need to closely monitor processes and workflows and be proactive in ensuring continuity in service delivery. The ITSM best practices define the following as some of the main processes in the service operation ...