It introduces the concept of a service integrator — a single, logical entity tha’s accountable for the end-to-end delivery of services and the business value that the customer receives. The service integration layer sits in between the customer organization and the service provider(s), and ...
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one of which was maintenance. Today, niche vendors like SKF do a great job. But with the expanding potential of CBM, companies are looking for a single point of contact. This is why AK will be acting as a ‘prime integrator,’ not necessarily...