20、 在途库存 Transportation inventory, pipeline stock 车间定单Work order 事件Incident 问题Problem 变更Change 事件/问题/表更管理Incident /Problem/Change management 高严重等级事件Hign-level incident 变更请求RFC(Request of change) 测试管理 Test Management服务台 Service Desk知识管理 Knowledge Management11.AB...
Also in presentation: Incident Response Patterns: What we have learned at PagerDuty - Speaker Deck My Philosophy On Alerting Pages should be urgent, important, actionable, and real. Err on the side of removing noisy alerts – over-monitoring is a harder problem to solve than under-monitoring...
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It can be even more complex, if in the case of it being necessary to include product acquisition (hardware), creating another pool for a process that involves the shopping area, for example. Now access your ownITIL Service Desk process flow(just create a free account). Sign up for HEFLO ...
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The FlowForma Process Automation platform can address your standard everydayI.T.processes. Browse commonI.T.challenges below to discover how these can be solved using FlowFormaincident management automation tools. Process Challenge 1: Support Issues ...
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Based on business goals, decide which key ITSM processes need to be implemented and chart out the integrations that need to be established to achieve those goals. For example, if many of yourIT changesare dependent on incoming incident requests, look for a tool that has a tight integration be...
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