Looking for IT incident management software? PagerDuty modernizes IT operations & track incident resolutions in order to prevent future issues. Try it!
ServiceDesk Plus's incident management software is designed to resolve IT incidents faster, minimize downtime, automate ticket workflow process, meet SLAs on time, enhance service quality, and improve IT help desk efficiency. Our enterprise incident mana
IT Asset Management Overview Configuration management databases Configuration vs Asset Management IT & Software Asset Management Best Practices Asset tracking Hardware asset management Asset management lifecycle Incident Management Overview IT service continuity management Incident Communication Temp...
Ticketing System, Knowledgebase, Help Desk Software, Security. Cloud & On-premises Available Starts at $5 per agent. Freshservice Small to Large Businesses. Incident Management, SLA Management, Knowledge Management, Service Catalog, Self-service portal, Team Huddle, & Automation. Cloud 21 days Blo...
IT incident management helps keep an organization prepared for unexpected hardware, software and security failings and reduces the duration and severity of disruptions from these events. It can follow an established ITSM framework, such as the Information Technology Infrastructure Library (ITIL) orCOBIT...
StatusHub incident management software features make it easy to keep your customers & team informed during downtimes. Sign up for a free 14-day trial!
Status pages for real-time status and incident communication Public status pages for transparent communication. Sign up CloudSpend Cloud cost management for modern software teams Integrated desktop, server, and mobile device management to help manage thousands of devices from a central location. ...
1.事件管理( Incident Management) 事件是指可以导致或可能导致服务中断或服务质量下降的任何事故,不仅包括软、硬件故障,还包括用户的服务请求。事件管理是负责对事件的记录、归类和安排处理,并监督整个处理过程直至事件得到解决和终止的过程。它的目标是尽快恢复所承诺的业务服务或者对服务需求作出回应。事件管理要求所有事...
Just getting started? An easy-to-use incident management system for dealing with inbound tickets and requests from any channel will make your IT help desk more efficient, and its users more productive and happier. Intermediate As your IT needs, mature, you can benefit from additional capabil...
IT Services Incident Management FrameworkHarris, Kevin