Implement clear and concise service descriptions and instructions to empower users to self-serve effectively before they request services through a service desk. Embrace automation technologies: Employ advanced technologies like AI and Machine Learning to automate routine and repetitive tasks, thereby reducin...
Finally, government agencies, in particular, need to examine their position descriptions and to write them with a level of simplification and clar- ity that make them understandable not only by agency insiders, but also Human Resources (HR) specialists and potential job applicants outside of ...