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What if AI and machine learning could (a) reduce ticket volume by addressing lower-level queries via IT service desk automation and (b) reduce escalations by empowering frontline helpdesk analysts with greater knowledge and reach — and, by doing this, ease the pressure caused by a persistent ...
information services. In the professional summary, he highlights some of the skills that are most relevant to the job description, including project lifecycle management and budget administration. He also describes soft skills such as leadership and communication. These are essential for executive jobs....
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