化身HR、IT、產線到採購的萬能助理,碩網用Azure AI打造ChatBot的N種應用 ChatGPT自2022年11月問世後,對話式AI服務便快速在全球掀起熱潮,包括半導體龍頭台積電在內等多家台灣企業,皆選擇運用AI打造自動化智慧互動諮詢應用,以提高工作及服務效率。 專注企業對話式AI服務已超過20年的碩網資訊,以微軟AI為核心打造的智能...
Chatbotshave already become intelligent enough to understand conversational instructions from end users, thanks to natural language processing. This intelligence can be applied to the benefit of IT administrators. Chatbots can become the end users’ first touch point with the IT service desk team,...
Offers a self-service portal with an AI-powered chatbot that can be connected to your knowledge base. Easy and quick set-up. Cons: There is no free trial to test the platform. Weeding out spam emails and tickets on this tool can be difficult as manual rules have to be set up for...
It also offers a self-service portal that’s connected to your knowledge base and an AI-powered Chatbot that helps customers with common questions, taking a considerable weight off your support agents’ workload. HappyFox Customers Lowe’s, Whirlpool, LeapFrog, Harbour Air Seaplanes, Planned ...
Helpdesk portals are important for efficiently managing technology in the workplace. Similar to any other business process, the IT helpdesk customer experience is ever-evolving and should be continuously evaluated and improved. To deliver real, tangible benefits to customers, gather their feedback and...
Zia, Zoho's AI assistant for business, now helps organizations bridge the gap between end users and the IT service desk. As a potential first point of contact, Zia reduces service desk teams response time and helps significantly increase end-user satisfa
Chatbot with Artificial Intelligence Thanks to AI with natural language the chatbot will answer for the team, and let human operators solve difficult issues. The AI continuously learns from solved cases and its knowledge base is integrated into any web environment, being a natural and integrated sup...
Some of the benefits of integrating an AI-powered chatbot with a helpdesk ticketing system include: 24/7 availability Fast and efficient responses to common support requests, such as FAQs and account inquiries, freeing up support agents to focus on more complex issues ...
It used to take a year for a helpdesk implementation. With Freshservice, it took us three hours. Rineke RenemaSenior Project Manager Read the story AI chatbots now answer up to 30% of questions, helping to free up Hobbycraft's agents so they can spend more time sharing their crafting kno...
Transform the service experience for your users with AI-powered chatbots and service portals. Improve service quality Automation services empower service owners and business managers to adapt, design and take control of workflows without any coding, improving service quality and consistency. ...