帮助台，英文释义为HelpDesk，其概念起源于传统服务业，如同酒店大堂的总服务台，宾客不论有什么样的需求都能在总服务台找到相关服务。当信息技术大规模应用于服务行业之后，帮助台的概念也被引用进来。如今，在企业的IT业务中，为了提高IT运维服务效率，IT帮助台（IT HelpDesk）也大规模地应用其中。同时，与IT服务台...
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9. follow standard help desk procedures SKills Required 1: 3+ years of experience in End User 2: Bachelor's degree is best 3: Related basic English 4: Familiar with Microsoft software and products, like Office, WSUS, Exchange, WDS
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求翻译:IT help desk是什么意思?待解决 悬赏分:1 - 离问题结束还有 IT help desk问题补充:匿名 2013-05-23 12:21:38 IT帮助台 匿名 2013-05-23 12:23:18 它帮助服务台 匿名 2013-05-23 12:24:58 它询问台 匿名 2013-05-23 12:26:38 它帮助台...
Experiencing technical issues or requiring guidance with IT-related tasks. This support service is typically accessible via multiple channels, such as phone, email, chat, or a dedicatedticketing system. The primary goal of an IT help desk is to ensure the smooth functioning of an organization's ...
help desk 是服务台的意思 IT help desk我想是类似IT顾问的吧
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后来总部推进一个全球的IT Service Desk系统,当然是第三方的应用,还是云部署,当时已经算是走在前列了。当时只是大致的了解了一下,虽然功能更强大,增加不同的Service Level,将SLA的概念做进去了。但总觉得这个系统对最终用户来说存在太多不便,对IT技术员也存在不少使用障碍。
Requests to customer support are recorded centrally in an IT help desk ticketing system. This results in a high level of traceability, which contributes to optimized response times Since support staff can solve many problems using special software, remote helpdesk support is a good option. Such hot...