All that is about asset management, but how you use that asset to provide a service is where ITIL 4 service catalogue and service configuration comes in. IT asset management benefits Ultimately, it’s important to know where an IT asset is, the financial elements related to it and its curre...
ITIL 4 - the most recent release of ITIL® [1] - was launched in Feb 2019. It's the first major update to the ITIL framework since 2007, designed in large part to keep up with recent trends in software development and IT operations.
ITIL4 已经不是ITIL V4了，它是ITIL颠覆性的升级，而部分老师或者说大部分老师还是按照ITIL V2、V3的...
IT Asset Management, ITIL, And The CMDB: Paving The Way For BSMMcNeill, RobertMendel, Thomas
ITIL-compatible IT asset management Multi-modal asset discovery: Agent-based, domain, network, distributed, and barcode scans Visual workflows to manage asset life cycles Remote control and system management Financials and asset depreciation Software license and compliance management ...
ITIL 4 is here—and it’s more agile than ever. Join this webinar to learn practical tips on building high-velocity IT teams with ITIL 4 and Atlassian. See what’s new in ITIL 4, and find out how you can bring agility and collaboration into IT... ...
Other systems management tools aid ITSM processes. These tool categories includeCMDB, asset management, license management,application performance monitoringand log analytics software. Popular ITSM frameworks ITSM typically is associated with the service lifecycle outlined inITIL v3. ITIL processes cover how...
Powerful and Flexible Helpdesk for support and customer service teams, aligned with ITIL processes. Manage tickets easily and measure services both internally and externally. Set SLAs, measuring each client’s incidences individually. Improve customer and employee satisfaction, working productively and effi...
Itillion have been developing and supplying Software Asset Management solutions for over 20 years. We know from experience that alone, even the best SAM tools cannot deliver successful SAM outcomes. Which is why we developed the visual project management frameworks. They help organisations put in pl...
The all-in-one platform for Service & Support managementPowerful and Flexible Helpdesk for support and customer service teams, aligned with ITIL processes. Manage tickets easily and measure services both internally and externally. Set SLAs, measuring each client’s incidences individually. Improve ...