I had the same for a long time today. As you say, the original amount wasn't editable to issue to a partial refund. Once I worked with QBO support on the phone with screenshare, then it changed for me. Before: this screen below had grey Amount/Comment...
I'm not entirely clear in how to link it with the original payment, but since it's a reversal, I'm hoping that happens automatically (creating a Refund Receipt didn't work, because it wanted payment details). I also noticed in the first link you sent, in the "...
Furthermore, if you want to learn more on how to record a refund or credit from a vendor, you can scan through this article:Enter vendor credits and refunds in QuickBooksOnline If you need additional assistance with recording and managing paper checks in Q...
Also two sidenotes: (1) I had to refund a client and have them try to pay again, which was a terrible brand experience, and (2) they upsold me into the plan I'm on from the self-employed product, which they continued to charge me for despi...
claim a refund - so once again this issue is not being communicated to their customer service teams - and guess what they want you to spend more time completing forms for a refund - but that doesn't apply if you are using the accountants version - the account...
The Help function in QBO is also crap. Don't bother requesting a call (QB Help said 18 minutes, its been hours). Requesting a chat just opens either a blank window. If I select the OK button when told that Help is on the way, the whole thing resets an...