BSI 的 ISO/IEC 20000 系列課程,提供服務流程標準化、效率與效益量化的管理方法,協助組織建立軌跡資料,訓練學員監控與解決問題的能力,藉此提高服務水準,與有效增加 IT 設備的投資報酬率。 Featured course ISO/IEC 20000:2018 基礎課程 > 課程主要教導如何進行初步差異分析(Initial gap analysis),瞭解 ITIL 及 ISO/...
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ISO/IEC 20000 options are available for both individuals and organizations via APMG: For individuals ISO/IEC 20000 certifies an individual as an IT Service Management professional - able to enhance an organization using the ISO/IEC 20000 standard. ISO/IEC 20000 training courses are delivered by APM...
Through our relationship with one of the larger training providers, we can offer the full range of ITIL courses. Severn Valley IT Service Management are an accredited APM Group Limited training organisation and as such, we are able to deliver the full range of ISO/IEC 20000 courses. These cou...
ISO 20000-1 Internal Auditor Training course enables delegates to understand the basics of auditing to plan, conduct, and manage an internal audit of the IT Service Management System. This course also helps the delegates to understand the key concepts of ISO 20000-1 requirements and auditing guide...
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