There are times when an issue isn’t as straightforward due to various protocols involved. However, this may not be transparent to the consumer. These instances call for having an escalation management strategy in place so that customer care teams are always ready. United Airlines faced such a ...
Automation frees your logistics team from repetitive, time-consuming tasks like order picking or generating shipping labels. This gets customer orders out the door faster and improves order accuracy. There’s a lower risk of a customer receiving the wrong item if you’ve asked an automation tool ...
There has been a steady drip of negative stories following the releaseof theFacebook Papers, internal documents highlighting issues with the company, secreted out of the firm by whistleblower Frances Haugen. Some have seen the new name as a way to distract from this narrative. “All ...
The problem, notes Matissa Hollister, an assistant professor of organizational behavior at McGill University, is that a machine-learning system is only as unbiased as the information it learns from. “To the extent that the real world contains bias,” she says, “there’s the risk that the ...
Facebook is rising as Zuckerberg prepares to take the stand for his second day of Congressional testimonyGraham Rapier
Yet, data is often collected outside of a direct interaction with the firm, such as location data outside of using an app or from voice-activated devices (e.g. Alexa) in consumers’ homes, which may be considered private information not to be known to the firm. There’s evidence, ...
Facebookissued an explanation for the outage on Monday evening, saying that it was due to a configuration issue. On Tuesday afternoon, Facebook engineers offered more detail, explaining that the company’s backbone connection between data centers shut down during routine maintenance, which caused the...
What Does an SEO Manager Do? - DMI What are the best SEO tools? Luckily, there are loads of great resources and tools out there to help with your SEO activities. Some have free plans and others are paid, so it’s about finding what’s best for you. Ranking and reporting SEO tools...
There has been an update as of December 2021. Facebook now offersLIVE CHAT supportfor those who have been locked out of their accounts. Facebook says it’s now testing “live chat help for some English-speaking users globally, including creators, who’ve been locked out of their accounts”...
As everyone realized that Facebook's various services were down, the groundswell of movement to Twitter seems to have caused problems there.