In the short term, banks can tolerate a good amount of NPAs. But if the volume of NPAs increases over a period of time, it can threaten the financial health and future success of the bank or lender. This is why banks keep NPAs in their books, hoping to recover the money or make ...
Customer satisfactionis like a report card that asks, “How much did you like our service or product today?” It measures how much a customer’s expectations are met by what a company offers. It’s usually checked through surveys or ratings. Satisfaction is just one piece of the puzzle whe...
As CX professionals ourselves, we know how critical and difficult it is to make the right decision when selecting software. We invest in deep research to help our audience make better software purchasing decisions. We’ve tested more than 2,000 tools for different customer experience use cases ...
Customer lifetime value (CLV) is a key stat to track as part of a customer experience program. Learn what customer lifetime value is and how to track it!
Businesses – be it B2B/SaaS companies, eCommerce platforms, travel agencies, etc. – work really hard to attract new customers through a mix of marketing efforts, social media, and brand strategies. They invest a lot of time, effort, and of course money to gain customer trust and convert...
2021 remains so. Globally we have all been learning how to be creative and flexible in the increasingly complex working and domestic environment necessitated by Covid. Tokyo showed the world that it is possible to organise a large sporting event despite the restrictions necessary due to the ...
It is worth noting here that the pending merger of Glencore International and Xstrata, valued at €40.3bn as this publication goes to print, helped bring M&A value in the energy, mining & utilities space to €56bn in the first quarter – the highest quarterly value on record since 2007. ...
An investment criterion, such as the internal rate of return (IRR), widely used by practitioners, is thus necessary in order to determine if the opportunity is sustainable from an economic point of view and worth pursuing. However, a cash flow may have multiple IRRs—is it appropriate in ...
They invest a lot of time, effort, and of course money to gain customer trust and convert them into loyal customers. It makes much more sense to hold on to them and ensure they continue to buy your products or services regularly. In fact, an article published by Harvard Business School...