The IRS is taking claim for a range of technology-driven customer service improvements over the past year, and pointing to future improvements it hopes to achieve, in an update to its strategic operating plan published on May 2.[…]
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What are the IRS customer service hours? You can reach the IRS by phone Monday through Friday, from 7 a.m. to 7 p.m. local time. During tax season (January to April), the average wait time is about three minutes. In the off-season (May to December), it typically extends to 11 ...
As reported by the Washington Free Beacon, the moves are part of the agency’s broader Strategic Operating Plan, aimed at increasing its workforce and implementing new technologies for the alleged purpose of increased efficiency, stricter tax enforcement, and improved customer service. ...
The 1980s saw a reorganization of the IRS. A bipartisan commission was created with several mandates, among them to increase customer service and improve collections.[35] Congress later enacted the Internal Revenue Service Restructuring and Reform Act of 1998.[36] ...
P.S. I’m sure that not every additional form on the IRS website represents additional complexity. But I’m also sure that the tax code is far worse than it was in the past. Perhaps the most compelling evidence isthe huge increase in the number of pages neededfor the instruction manual...
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IRS Direct File customer service could take a hit in 2025, says GAO report Thursday, January 09, 2025 The Internal Revenue Service this week officially announced Free File will open on Friday, Jan. 10, to eligible taxpayers (those with adjusted gross income of $84,000 or less). In that...
The Internal Revenue Service has added thousands of new customer service representatives amid its preparations for the 2023 tax season, it announced Thursday.
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