Here are a few things you can do with your newly created knowledge base system, to make it internal. 1. Restrict Knowledge Base Access To restrict access to your knowledge base: VisitWordPress Dashboard. Click onHeroic KB → Settings. In theGeneral Settings, you will find an option toRestri...
Knowledge base Deflect support questions Analytics Surface key customer insights Workflow automation Organize, route, and resolve Support Report Real-time service metrics Integrations & API Connect to other systems Industries Using Front Stories that focus on building stronger customer relationships ...
especially in larger companies. Workers spend nearlyan hour every daylooking for information in the cloud, message channels, and endless browser tabs.A well-structured internal knowledge base is an excellent solution to this
Zendesk offers a robust knowledge base system as part of its service desk software that enables employee self-service. With native generative AI, internal support teams can quickly generate a library of help articles and company documentation. AI can use employee engagement data to identify content ...
a company’s internal use. It helps to consolidate all of your team’s knowledge in one place and provide employees with the necessary information to get everyone on the same page. It provides a centralized, comprehensive, and searchable system to share organizational knowledge with your employees...
Guru is an AI-powered internal knowledge base you can build just by using it. It connects all the apps you use daily, so your reps have instant access to everything they need to know. It even enhances your helpdesk ticketing system, thanks to its AI search functionality that delivers answe...
Learn how other solutions can increase knowledge sharing and collaboration by reading these related resources. Knowledge base softwareFAQ softwareClient portalService desk softwareIT help deskFree knowledge base softwareCustomer self-serviceHelp desk softwareFree help desk ticketing systemHR help desk full ...
More about our knowledge management system Teams of all types use Tettra to organize scattered knowledge Entire Company “We've been able to reduce the amount of time people spend answering questions. When people are able to find answers themselves, it saves us time having to look.” ...
Built-in reports: Actionable reports help you uncover critical insights into your knowledge base performance and make informed decisions for continuous improvement. Advanced searchability: The tool should offer a powerful Google-like search system that delivers relevant article and page suggestions at a ...
Zendesk is a popular help desk tool that also comes with a robust knowledge base add-on feature called Guide. The advantage of Guide is that it integrates with the Zendesk ticketing system so you can easily find or create articles while you are helping customers. ...