$%^&*AU2012238235A120140424.pdf### ABSTRACT: An interactive voice response system, comprising: a processor configured to control the output of voice prompts for transmission to a user; an alphanumeric s string generator controllable by the processor to generate a random or pseudo random alpha...
1. A computer-implemented method for predicting customer service issues in an interactive voice response system, comprising the steps of: providing a processor configured for creating at least one model of customer service issue probability by data mining at least one source of historical customer ser...
Interactive voice response (IVR) is an automated phone system that helps customers reach the right agent and improve service efficiency.
The system comprises a telephone network connection (10), a database (16) and an IVR (Interactive Voice Response) centre (14) for receiving a caller ID for an incoming call from the telephone network (12) and for controlling a part of the IVR dialogue in the call, depending on a combin...
Interactive voice response (IVR) is an automated phone system that helps customers reach the right agent and improve service efficiency.
A method and system for a voice controlled apparatus is capable of playing a single audio voice passage to a user of the voice controlled apparatus. The single audio voice passage has at least first and second different voices which invite a response from the user. The second voice indicates ...
1INTEractive voice response system for educational institution 2Interactive Voice Response Technology: A Tool for Improving Healthcare ReportUnlocking automation power with process mining and RPA Learn how process mining and RPA can unlock millions of dollars of untapped value in your organization. ...
中文摘要:交互语音应答系统(Interactive Voice Response system)是企业的呼叫中心为用户提供的一种自助式服务。随着国内经 … www.lunwentianxia.com|基于5个网页 3. 交互式语音查询系统 ...s Application Protocol) 或交互式语音查询系统(Interactive Voice Response System),向用户提供以下增值 电信业务:WA… ...
In accordance with one embodiment, a method for operating a telephonic voice content system is provided. The method, comprises in a non-live agent mode, interacting with a caller by
System and method for operating a highly distributed interactive voice response system A system and method of directing calls is disclosed for a telephone network having remote locations. The remote locations receive incoming calls and attempt to route the calls using a basic call director. If the ...