Findings The results confirmed that the TCT model had a high exploratory power in explaining users' perceived usefulness (PU), satisfaction, attitude and intentions to continue to use m-banking. Furthermore, self-efficacy and channel importance were important drivers of continuance intention in the ...
E-banking servicesIntention to useIT adoptionCommercial banksThis research investigates the impact of intellectual capital components on the competitive advantage in the Jordanian telecommunication companies. The empirical findings indicate that the relational capital and the structural capital have positive ...
This research is to determine factors that influence users' intention to continue to use e-wallets on a live shopping. A total of 360 users participated in filling out questionnaires. The result shows the ease of using a system creates a sense of pleasure and satisfaction for the user so tha...
The interest in m-payments through mobile phones to replace the use of cash, credit cards or cheques is rapidly increasing in our society. The present stud
6) consumers use to select, secure, use and dispose of products, services, experiences or ideas (Kianpour et al., 2017). Often a gap is seen between consumer's intention and action; as a result EoL products often do not land where intended (Flygansvær et al., 2021). While ...
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students overcome difficulties and challenges in the learning process, increasing their acceptance and depth of use of online learning, students’ adaptability to online learning platforms or systems is likely to be one of the important factors influencing their decision to continue using online ...
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However, they will not disappear and they will continue to have an important role focused on the most complex banking. In light of the above, the banking sector has not been immune to the development of mobile apps. In this context, Lee, McGoldrick, Keeling, and Doherty (2003) stated ...
This study examines the impact of conversational AI banking chatbots on enhancing Online Customer Experience (OCE) and influencing customers’ intention to recommend (ITR) banking services. A sample of 459 digital banking users, predominantly professionals from the banking sector, was collected via conv...