It’s impossible to please every customer every time. Still, customer service statistics show that your response to unhappy customers matters A LOT. Virgin Brands is spectacular at using negative feedback to bond with its customers. “A complaint is a chance to turn a customer into a lifelong...
As one of the best known brands in the world, the results of Larry and others’ hard work speak for itself. CX teams might be tempted to limit the kind of customer experiences that are on offer, but you should aim to go beyond customer expectations and offer first-class experiences that...
Loyal Brands 80 Years in Business 80 Clients of Inspire Inspire is proud to represent a number of internationally recognized brands from Health & Beauty, Personal & Home Care, Cleaning to Specialty Gardening. ㅤ As an active effort to protect our brands' reputation and integrity, we are ONLY...
Social media is conversational, so brands should always be willing to talk back to their followers. But this is especially important when it comes to providing customer service. Your customers’ time is valuable and taking the time to respond shows your brand cares. Speaking of time, it’s im...
You didn’t just make a product or service at random. Instead, you’re most likely motivated by a set of core values. This is particularly important for socially conscious businesses and brands that care about well-being. Core values are deeply ingrained principles that guide a company’s ...
© 2025 The Arena Media Brands, LLC THESTREET is a registered trademark of TheStreet, Inc. Site Map Terms Of Use Privacy Policy Advertise Market Holidays Customer Service Data Topic Dictionary Subscriptions Press Releases Licensing Request FAQ...
The word platinum is evocative of a premium, top-shelf service. This company, which offers a range of services related to mortgages, brands itself as one of America’s premium lenders, and its name aligns perfectly with that narrative. 23. Asian American Girl Club This apparel brand puts its...
As one of the most integrated marketing communications agencies in the Chinese market, iNSPIRE Media & Communications has not only managed to consistently and efficiently integrate strategy, media, creative content and e-commerce marketing to help the long-term growth of brands such as Clarins, Wang...
Nobody likes a bragger, but suffice it to say that with more than a decade of experience working with brands of all shapes, sizes, and industries, we’ve become quite adept at making both animated and live-action marketing videos that help their brands and products shine. . So, if you ...
Some brands will only send order confirmation emails, but it’s best practice to keep customers updated throughout the entire shipping process. This builds trust and leads to a stronger brand-to-consumer relationship. Here are a few transactional email examples to check out (just click to enlarg...