Ingenico Desk/5000 and Move/5000 Keep this reference guide handy for quick tips on popular features and answers to common questions. Touch screen and key functions Touch screen navigation: • Cancel • Scroll keys • Enter Admin Cancel Correction Enter Touch screen ...
Desk/5000 – Manual settlementYour device is most likely setup for automated settlement, but you have the option to close out manually. Learn how to complete a manual settlement.Note: Your device may be a different color but all instructions apply This is a modal window. An unanticipated ...
Desk/5000 – Process a returnReturns can be common depending on your business type. Learn how to process a return on a transaction from a previous day.Note: Your device may be a different color but all instructions apply This is a modal window. An unanticipated problem was encountered, ...
Select EMV Public Key Load again. Terminal will connect to host and once download completes, terminal will display: Succeeded, otherwise it will display: Failed. Other helpful videos Manual settlement View video, Manual settlement Print reports...
Desk/5000 – Void a transactionIf your batch has not yet settled, you can cancel a same day transaction. Learn how to void a transaction.Note: Your device may be a different color but all instructions apply This is a modal window. An unanticipated problem was encountered, check back so...
Move/5000 - Manual settlement Your device is most likely setup for automated settlement, but you have the option to close out manually. Learn how to complete a manual settlement. Note: Your device may be a different color but all instructions apply ...
Desk/5000 – Communication errorThis error occurs when the payment terminal is unable to establish a connection with the payment network. Learn how to troubleshoot communication errors.Your device may be a different color, instructions are still applicable. This is a modal window. An unanticipated...
Move/5000 - Process a returnReturns can be common depending on your business type. Learn how to process a return on a transaction from a previous day.Note: Your device may be a different color but all instructions apply This is a modal window. An unanticipated problem was encountered, ...
Move/5000 - Process a saleAccepting payments is a critical component of your business. Learn how to process a sale on your device.Note: Your device may be a different color but all instructions apply This is a modal window. This video is either unavailable or not supported in this ...
Move/5000 - Process a pre-authYou can place a hold on a customer’s card to obtain prior approval before completing the transaction. Learn how to process a pre-auth.Note: Your device may be a different color but all instructions apply This is a modal window. An unanticipated problem ...