Why do we need to understand the big picture of the corporation (not just "my department") and solve problems for the entire corporation? 4: "Software Upgrade" in our heads, from employee thinking (my hours for my salary), into business thinking: what do customers need and ...
Customer service department follows a scale point system that makes it difficult and can be a stressful environment. The company has a labeling culture they called behaviors if it's something that does not align with what they need or want from an employee. ...