Some of you may already have an existing incident management system like ServiceNow, PagerDuty, or OpsGenie which contains all of your notification groups and incident management systems. We have worked with engineers from these companies to bring direct support for our Service Health webhook notificat...
It will not be possible to disable this feature for the service in question unless the service's open incident count is reduced to under 100K. To reduce the open incident count, we recommend using theupdate an incident APIto bulk resolve incidents. Additionally, you can usethis scriptfor an...
ServiceNow SLA Management SLA management is crucial for IT service management to ensure clear expectations, improve service quality, enhance customer satisfaction, align IT with business goals, and foster accountability and operational efficiency. Learn More AlertOps...
Reassign to a User: Reassigning the incident to an individualusermeans that only the selected user will be notified. The incident’s escalation policy will no longer be used, and other users will not be notified if the selected user does not acknowledge the incident. ...
Alertops Solutions Automation in MSPs: Streamlining Service Delivery and Boosting Profitability How to Build an Effective OnCall Schedule in 2024 Steps to Building Strategic Vendor Partnerships for Enhanced End-User Value Show more Features Automated Incident Management ...
Today we are happy to announce a set of new features for creating and managing Service Health alerts. Starting today, you can: Easily create and manage alerts for service incidents, planned maintenance, and health advisories. Integrate your existing incident management system like ServiceNow®, Pag...