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are vital elements in the operation of any contact centre. But the two strands of call centre telephony are often seen as distinct and separate. Inbound is about customer service, while outbound regards sales. Inbound, too, is the type of call more prevalent in a traditional call centre. ...
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The impact of call centre stressors on inbound and outbound call-centre agent burnout Purpose - The aim of this study is to draw on vari M Rod,NJ Ashill - 《Managing Service Quality》 被引量: 39发表: 2013年 The impact of call centre stressors on inbound and outbound call-centre ...
(2013), "The impact of call centre stressors on inbound and outbound call-centre agent burnout", Managing Service Quality, Vol. 23 No. 3, pp. 245-264.Rod, M. and N.J. Ashill, 2013. The impact of call centre stressors on inbound ...
call centre, customer service, telephone answering, surveying, follow up, order processing, customer complaints, returns handling, appointment booking, cold calling, help desk, telemarketing, outsourcing inbound - Teltalent
Nuni Brito at Talkdesk shares insights on the differences between inbound and outbound call centres. Every call centre is designed to support the unique characteristics of a brand, its products, and the markets it serves. There are in-house centres, wher