Well-crafted job descriptions help mitigate employees and employersagainstlegal risk through ensuring that both EE and ER are aligned as to the expectations of the job, from usual tasks, duties, and responsibilities, as well as metrics for regularization. Suppose an employee is deemed to have been...
With the right set of lead generation KPIs, you will be able to know the loopholes in your efforts and improve them for business growth. Here is a list of important lead generation metrics that can help your sales team regardless of the size or structure of your business and how to ...
Actions based on Facts:The statistical analysis of engineering and manufacturing facts is an important part of TQM. Facts and analysis provide the basis for planning, review and performance tracking, improvement of operations, and comparison of performance with competitors. The TQM approach is based o...
Comdata OneLook dynamically defines key metrics that help managers of both large and small fleets to manage their performance. For mixed fleets, Comdata OneLook provides a one-stop view for overall fleet operations and filters allow mixed fleets to drill into one side of their operation when...
Customer service KPIs are metrics used to measure the quality of a company’s customer service and the experience it provides. These indicators help businesses analyze their goals, determine their success in satisfying customer needs, and identify areas where they can improve their service. How are...
Value streams and VSM require careful attention to metrics. Although there are no fixed metrics for value streams, there are some common metrics -- or variations -- that can help an organization monitor and manageworkflows. Flow metrics are common in value streams and are used to measure rates...
Important customer centric metrics that can be monitored over time could include: Net Promoter Score (NPS): How likely is it your existing customers would recommend you to others before and after the strategy has been implemented? Customer Satisfaction (CSAT) score: How satisfied are your customers...
One of the most commonly used absolute risk metrics is standard deviation, which is a statistical measure ofdispersionaround a central tendency. To determine standard deviation, take the average return of an investment over a period of time andfind its average standard deviationfor the same period...
One of the most commonly used absolute risk metrics is standard deviation, which is a statistical measure ofdispersionaround a central tendency. To determine standard deviation, take the average return of an investment over a period of time andfind its average standard deviationfor the same period...
The systematic approach of TQM only works if feedback and input are given to evaluate how the process flow is moving. Management must continually rely on production, turnover, efficiency, and employee metrics to correlate the anticipated outcomes with the actual results. TQM relies heavily on docu...