EMPLOYEE educationBUSINESS conditionsCUSTOMER loyaltyBUSINESS successIn specific business conditions and crisis situations, the commitment to service quality and employee performance, i.e. the interdependence of
This comprises the job description, a statement of performance or appraisal form, and a record highlighting the employee's performance. Other relevant documentation used at an appraisal can include peer assessments, if appropriate, comments from clients and customers, and any...
Self-appraisals help eliminates disparities by comprehensively showing an employee’s strengths and weaknesses. The employer and employee match their records to ensure that all successes and shortcomings are considered in the final performance assessment. It thus completely removes the possibility of a ...
Employee benefits – defined contribution and defined benefit plans, including the basic principles of measurement, and the treatment of actuarial gains and losses. Discontinued operations and held for sale assets. Provisions (including decommissioning provisi...
Customer experience is the overall satisfaction a customer gains based on all interactions with a company, from first contact to post-purchase support.
Traditional human resource management involves an annual performance assessment. In contrast, regular monitoring at weekly, monthly, or quarterly intervals ensures that no aspect of employee performance is overlooked. It provides both a holistic understanding of an employee’s abilities and an in-depth ...
performance objectives, regardless of type, should be specific, phrased in simple everyday language and realistic for the employee to achieve. For instance "Present deliverables in timely fashion" is not specific because "timely" is not defined. In addition, the use of business jargon like "...
skills, goals, awareness, assessment and performance which helps an individual to move in the right direction and achieve the goals one has in one's career. Careful career planning is always useful for individuals to succeed professionally and also helps to boost employee motivation in the ...
2. 360 degree Assessment While evaluating the employee performances, it is important to understand what everyone in the hierarchy is saying. At a high level, if there are patterns emerging for a particular job role, this means that the role needs to be updated and corrected leading to a bett...
What are the various factors that determine cognitive performance? Describe cognitive influence on learning. How does environment affect cognitive development? Describe why emotional intelligence would be a good trait for a customer service employee to possess...