The Business-Focused, Best-Practice Guide to Succeeding with ITIL Change and Release Management ITIL(R) (Information Technology Infrastructure Library(R)) can help organizations streamline and integrate their operations, dramatically improving efficiency and delivering greater business value. For the first ...
Implementing ITIL Change and Release Management 电子书 读后感 评分☆☆☆ 评分☆☆☆ 评分☆☆☆ 评分☆☆☆ 评分☆☆☆ 类似图书 点击查看全场最低价 出版者:作者:Klosterboer, Larry出品人:页数:240译者:出版时间:2008-12价格:$ 56.49装帧:isbn号码...
IT service management (ITSM) has emerged as one of the approaches to implementing IT Governance in Australian Universities. A number of ITSM frameworks have been proposed however, IT Infrastructure Library (ITIL) and Control OBjectives f... SK Grewal 被引量: 13发表: 2006年 BARRIERS TO IMPLEMENTA...
Queensland Health, a large Australian government agency, implemented a centralised IT service management model based on the ITIL framework. This paper presents an in-depth case study of the implementation. It sheds light on the challenges and breakthroughs, confirms a set of factors that contributed...
"There's only so much change you can inflict on folks at any one time," McDonough says. Last January, the state's 2, 000-person IT department began using parts of the IT Infrastructure Library (ITIL). ITIL is a set of best practices meant to ease IT management pain by creating ...
"There's only so much change you can inflict on folks at any one time," McDonough says. Last January, the state's 2, 000-person IT department began using parts of the IT Infrastructure Library (ITIL). ITIL is a set of best practices meant to ease IT management pain by creating ...
Best practices from the folks behind ITIL about getting started with Enterprise Service Management. This article highlights 3 top tips for implementation.
THE ADOPTION OF ITIL IN THE NORDIC COUNTRIES: A SURVEY IT services and increase their professional standard, that the usercentricprocesses of service desk and incident management are those which are most mature, ... J Iden - 《Norsk Konferanse for Organisasjoners Bruk Av Informasjonsteknologi》...
IT information library (ITIL, IT-Informationsbibliothek) Eine Reihe von bewährten Methoden für die Bereitstellung von IT-Services und die Abstimmung dieser Services auf die Geschäftsanforderungen. ITIL bietet die Grundlage für ITSM. T service management (ITSM, IT-Servicemana...
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