The simple way of keeping customers satisfied has always been at the heart of customer service. Current business leaders and customer service experts visualize the landscape of customer care has changed, and where it’s headed as technology and communication continue to evolve. Here are the key el...
A too-small offer set, in contrast, shows congestion and leads to an opposed scarcity effect because customers expect the provider to be in a rush, the waiting room to be crowded, and further value flexibility in the choice of the appointment time. We contribute to the literature by ...
The development of the online meal-delivery industry is a double-edged sword, with potential to both hamper and drive progress towards achievement of the S
“Rebecca, I wanted to reach and let you know I was selected as one of the three candidates for an on-campus interview. I’m still waiting for details, but I will be on-campus early next month.”– B.H. “Just a note that I aced the Skype interview–thank you for helping me pre...
Short payments are terms used to describe payments made by customers that are less than the full amount charged on an invoice. A short payment may be a sign that a customer is contesting some of the charges, but it can also be the result of an easy accounting mistake. ...
90% of small retailers view e-commerce platforms as cost-effective ways to sell online and 85% view selling on e-commerce platforms as a way to reduce their overall expenses. 92% of small retailers believe that e-commerce marketplaces broaden their exposure to potential customers with 88% agr...
Additionally, luxury hotel brands undertake more philanthropic activities in which customers are involved (customer cash donations, cause-related marketing, and volunteering). Half of the participants were given a screenshot of the Hilton Foundation website and a corresponding link (see the ...
This type of demand is known as the trapezoidal type. Also, due to the uncertainty of customers’ behavior, inventory parameters are not always fixed. Combining these two concepts together, an inventory model is formulated for decaying items in an interval environment. Preservative technology is ...
If I, as an independent business owner with no other investors or debts, cannot run a profitable business because not enough customers buy my products, I go out of business. But not if you are in Big Tech. The government will just keep giving you money even though very few customers want...
company performs as a steward of nature. Social criteria analyze how a company handles relationships with employees, suppliers, customers and the communities where it operates. Governance criteria look at areas such as a company’s leadership, executive pay, audits, internal controls and shareholder ...