Here are 4 ways to show your hard-working customer service reps that you’re invested in their success and well-being every single day. Kourtney Martin October 3, 2024 5 min read Share article Share article Just For You 8 Contact Center Automation Trends to Watch for in 2025 7 min...
Revamp Your Customer Service: Innovative Training Ideas for Businesses Read our comprehensive guide on how to elevate your business with innovative customer service training ideas. Customer service can make or break the success of a business. In many cases, good customer service will keep someone...
you can help your customer service reps develop their critical problem-solving skills and make sure they have access to the strategies and resources they’ll need to provide solutions for a variety of situations
1. Start customer service training immediately Begin customer service training activities on day one. Doing so signals to new agents what your company values most and highlights your commitment to service. It also helps new employees figure out if a customer service role is a right fit fo...
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The importance of maintaining close contact with customers and utilizing customer-based information has been emphasized in the industrial service and product-service systems (PSS) literature. A profound understanding of the customer's business and production environment is needed for successful PSS developm...
For the travel & hospitality industry—think airlines, travel agencies, accommodation services—support quality assurance is more crucial now than ever. Customer expectations How are you supporting your agents? When assessing your CX operation, prioritizing your agents' experience is essential. Consider ...
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13. Give swag as part of your customer service strategy A great customer service idea is to give swag to certain customers. You can give swag as part of the loyalty program you offer or for customers who stand out. You can give swag such as stickers, t-shirts, phone cases, usb charger...
“A potential customer, commonly referred to as a sales lead, can be an individual or an entity that has had some form of interaction with your business, whether intentional or not, and may have a future need for the product or service you provide, even if they are not currently ready ...