This article presents a profile of the Dial-a-Claim center of ICBC located in Surrey, British Columbia. The center handles all automobile insurance claims for customers of ICBC. The center's 265 agents handle telephone and web transactions. Managers of the center used strategic communication, ...
Please be advised that our survey company, Ipsos, may contact you after your call for feedback about your experience. When you file a claim with us, personal information is collected under section twenty six of the freedom of information and protection of privacy act. And section nine of the...