Humana’s Voice Agent with Watson provides a faster, friendlier and more consistent way for administrative staff at healthcare providers to access pre-service, medical eligibility, verification, authorization and referral information without the need to speak with a live agent. The solution relies on...
medical eligibility, verification, authorization and referral information without the need to speak with a live agent. The solution relies on AI to understand the intent of a provider’s call, verify they are permitted to access
medical eligibility, verification, authorization and referral information without the need to speak with a live agent. The solution relies on AI to understand the intent of a provider’s call, verify they are permitted to access