claims, authorization and referrals, enabling Humana to quickly answer questions that were never answerable before. In the previous IVR system, a request for “benefits” could lead to a seven-page fax. Now, the Watson solution is able to respond with a specific “point” benefit, such as, ...
claims, authorization and referrals, enabling Humana to quickly answer questions that were never answerable before. In the previous IVR system, a request for “benefits” could lead to a seven-page fax. Now, the Watson solution is able to respond with a specific “point” benefit, such as, ...
Humana, a leading health insurance provider, reduced costly pre-service calls and improved the provider experience with conversational AI. One of the largest insurance providers in the US, Humana offers Medicare supplements, health insurance, dental insurance, vision insurance and pharmacy coverage to m...