Essentially, First Contact Resolution Rate (FCR) is a measure of your customer service team’s performance. It benchmarks how often customers have their issues resolved on their first contact with customer service staff, whether through an online ticket or on a live chat. A customer that has ...
Essentially, First Contact Resolution Rate (FCR) is a measure of your customer service team’s performance. It benchmarks how often customers have their issues resolved on their first contact with customer service staff, whether through an online ticket or on a live chat. A customer that has ...
I would be pretty interested in benchmarks with the latest text editor versions, whether they’ve improved over time or not. I would be also curious about VS Code’s performance in that sense. Pavel says: July 19, 2017 at 10:37 am An attempt to measure the latency of terminal ...
Musk expressed similar ideas last year at the first AI Summit, which was documented in this Inquirer Tech piece. The SpaceX CEO told UK Prime Minister Rishi Sunak that the technology might be “the most disruptive force in history.” “We will have something that is, for the first time, ...
Datasets may help to accelerate work progress by providing a benchmark resource for analyzing and comparing system performance before tackling a system in real-life settings. This section lists and describes available datasets that are widely used for evaluating emotion recognition systems. The descriptio...