Go to the online banking log on page, locate the security code field and then select the 'forgot PIN' link. From there, enter the answers to your security questions, enter the unlock code from your device and follow the onscreen instructions to create a new PIN. What if I forget or ...
Forgot Password / Memorable Answer Instructions: Please input your Username, Phone User ID and Phone PIN. Please select an action you wish to perform and follow the instructions shown. When you finish inputting the required information, click "Submit". ...
You can also change your Secure Key PIN. Simply, select the link 'Forgot your Secure Key PIN?' and complete the steps to reset your Secure Key PIN. You will find the link just below the field where you enter your security code when you log on to online banking. ...
15.What if I forgot my security PIN? 16. Can I change my security PIN in the future? 17. How can I deactivate my Soft Token on my current device? 18. If I have a new mobile device, how can I activate my Soft Token on it?