NP:We did some user research that found out that customers sometimes prefer the channel for difficult conversations, like talking about financial problems or even bereavement. “I need to change my joint account because my partner has passed away,” for example. You don't have to have that ph...
NP:We did some user research that found out that customers sometimes prefer the channel for difficult conversations, like talking about financial problems or even bereavement. “I need to change my joint account because my partner has passed away,” for example. You don't have to have that ph...